TIME FOR CARE.

When you need some extra support, our on-site team are always here for you. This is care from people who know you.

SUPPORT AND RECOVERY, SHAPED AROUND YOU.

Whether you’re easing back after a setback, recovering from surgery, or simply want a helping hand with life’s day-to-day, our team is here to support you with activities that feel natural and personal, not clinical.

Everyday routines: Bathing, dressing, meals, medication
Wellbeing: Check-ins, hydration, reassurance
Staying active: Walking, swimming, AlterG treadmill
Connection: Confidence, conversation, companionship

TAILOR-MADE CARE.

Personalised domiciliary care packages are available by separate agreement to meet your needs - our team are here for you.

Short-term or long-term care packages delivered in your home by our in-house team
We can provide companionship at home or out and about
Equipment to support with any rehabilitation needs
Care team trained to the Care Certificate Standards

CARE FOR OUR OWN.

We’ve made a conscious choice to do things differently at Wallacea Living. Care isn’t outsourced, it’s delivered by our own team: employed and trained to Care Certificate Standards, so you know you are well looked after.

You’ll see the same familiar faces each day, people who know your routines, notice the small things, and gently check in if something feels off. Not because they’re monitoring, but because they care.

There’s a dedicated care office on site if you ever want a chat, or we’ll come to you, whatever feels easier. Our team is here 24/7, calm, nearby, and ready when needed.

We’re here for your family too, offering reassurance, updates, and peace of mind. Because true care starts with trust, and real confidence comes from knowing you’re already in safe hands.

HELP IS AT HAND.

At Wallacea Living, you have the ability to access healthcare services on-site, so you can look after the more important things.

Priority access to a private GP booking portal
First aid trained team on-site 24/7
Bi-monthly on-site GP surgery
Local prescription collection service
On-site vaccination clinics

PIONEERING TECHNOLOGY IN CARE.

Our aim is to offer thoughtful, preventative support for health and wellbeing, always alongside the warmth of human interaction.

INVISIBLE CARE.

Technology in care works best when it is almost invisible: quietly supporting day-to-day independence while giving Owners, families and team members greater confidence.

SEAMLESSLY CONNECTED.

At the heart of our approach is a secure digital system that works quietly behind the scenes. Care plans are updated in real time, ensuring every member of the team understands what matters most to you, every day.

QUIETLY OBSERVANT.

Subtle, non-intrusive monitoring helps us understand natural routines over time, highlighting when something may be out of the ordinary.

Gentle check-ins are made only when appropriate, offering reassurance and support while letting life at home feel entirely normal and private.

PRACTICAL REASSURANCE.

Clever assistive devices provide an extra layer of calm. After a fall, waiting for help can sometimes take longer than expected, particularly when the situation isn’t immediately life-threatening. Our Mangar Camel lifting cushion provides discreet, dignified support to help someone rise safely, restoring comfort and calm while further assistance is arranged.

QUESTION TIME.

We’ll give as much time as you need to answer any questions you may have.

If you have any specific questions about life at Wallacea, please email us at:

wellbeing@wallacealiving.com

or call us 020 3960 1009.

How do you approach my wellbeing?
We believe that you can do anything if you have your health, so our first approach is to support your wellbeing on your own terms by offering a range of services.

Every six months, we’ll offer a complimentary wellbeing MOT that performs vital signs and blood pressure checks and a discussion about your levels of activity, socialisation and overall mental health. We'll also offer diet and nutrition advice, health checks or companionship that can contribute to improving or maintaining your wellbeing and health. We'll provide activities, classes and trips that support your interests and all add up to having a great life.

We principally promote staying active. For some, that might mean use of the spa or pool, or achieving more challenging exercise goals in the gym or a class. For others, that could be supporting their mobility or providing physiotherapy after a medical procedure. Our focus is on your wellbeing - mentally, physically and holistically.
What access is there to health care?
Included in your membership fee is priority access to a private GP booking portal for expedited private appointments, or you can attend one of our bi-monthly on-site GP surgeries. We're here to co-ordinate all the other services to keep you well, such as dentists, hearing and eye tests, chiropody, chiropractor, counselling and district nursing. Fees for all private appointments and services are covered by you.

We also have relationships with NHS providers to access their services.
What care services are available?
We have a very wide range of support and personal care services available in your own home. The extent of our involvement is totally driven by your needs and our aim is to support your wellbeing. Help with housework, walking the dog, preparing meals and assistance with medication can be expanded beyond your home to supporting you at appointments, outings, overseeing exercise plans and providing companionship.

If you require it, we can provide around the clock personal care following illness, falls or hospital admission to palliative care. All domiciliary care is provided under separate agreement. Nursing care is not provided.
Who provides care at Wallacea Living?
As an integral part of our service offer, we have our own on-site care team, Wallacea Living Care, trained to CQC care certificate standards and always on hand to help.
What are the benefits of an on-site wellbeing team?
Our forward-thinking approach means you have the ability to plan ahead as our team will get to know you, even if you don’t need or receive care currently. Sudden illness and accidents at home are often what starts a care conversation that can result in a rushed, unsuitable care decision. As partners to your wellbeing, we can work closely with you to create informed, tailored plans for your individual needs and wishes, with a supportive team you and your family already know and trust.
How will you assess my needs if I need assistance or care?
Our specially trained team will soon get to know you and will be proactive in supporting as you wish through our wellbeing MOTs and vital signs checks. We offer a wide range of domiciliary care and will have an open and honest conversation with you about the support that you want and the needs we have observed.
View full FAQs

Enquire Today

Whether you would like to book a tour, find out more about Wallacea Living or simply have a question, we would love to hear from you. Complete the form below or speak to one of our team today on 020 3960 1000.

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POP IN, DROP US A LINE OR GIVE US A CALL.

Monday - Friday
9am - 5pm

Evening and weekend appointments available on request.

020 3960 1000
enquiries@wallacealiving.com

2 Newcastle Place London W2 1AX​

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